Queen Mary 2 (QM2) Review

Not as good as expected...

Review for Transatlantic Cruise on Queen Mary 2 (QM2)
User Avatar
M1chael
2-5 Cruises • Age 50s

Rating by category

Cabin
Family
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Oct 2022

Interesting to read other recent reviews - our experiences were very similar. It wasn't a bad cruise and there were highlights - we enjoyed our cabin and the housekeeper was generally good - but otherwise we left thinking that we wouldn't rush back to Cunard.

Service was our biggest gripe- Britannia restaurant was very hit and miss - one head waiter actually told me off loudly for sitting at a table that we had been shown to by another waiter. Definitely not customer-focussed and I went to see him later and said that he was rude, discourteous and embarrassed us in front of other guests ("but the other waiter made a mistake....and he told me..." etc (seriously - who blames colleagues or the company to excuse poor service in a 5 star set up?) Often waiters were indifferent, surly and rude but occasionally pleasant and helpful. (And Cunard expect you to pay service charges for everything - even when the service was just plain bad). One night we waited an hour and 15 for our main course. Delays in getting bread and wine were also a feature - a bit of a macho culture going on with some of these guys.

Food was ok but definitely not 5 star - it wasn't bad as such but God knows how you'd do a long cruise - I'd lost the will to live after 7 days. Desserts in particular looked great but were often synthetic tasting.

Cabin Review

8 Helpful Votes
previous reviewnext review

Find a Queen Mary 2 (QM2) Cruise from $249

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.