Norwegian Dawn Review

Cruise was wonderful, NCL Head Office and systems are horrible

Review for the Baltic Sea Cruise on Norwegian Dawn
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10+ Cruises • Age 60s

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Value for Money
Public Rooms

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Sail Date: Aug 2022
Cabin: Inside

We chose the cruise because of the destination and because we could stay for 3 back-to-back cruises shortly after 2 back-to-back cruises on the NCL Star. We have cruised with NCL many times and our experience this time was very consistent. The staff, especially some of the key managers, are wonderful friendly and very good at their jobs (for the most part). There are some who didn't get the memo and are difficult to deal with (can you say guest services), but fortunately we didn't have to interact with them frequently. Over the years we have cruised with NCL, the food has improved and the collegiality of the staff has not suffered much despite the pandemic. Of course there are a few new hires who don't exude the friendliness of the majority of staff, but it has been a difficult time and I am sure that they will adapt to the culture or find another job. However, dealing with NCL either directly or (more recently) through our agent is never fun. They make mistakes, their systems are poor and outdated, and they seem to be intentionally obstructionist. After the mess they made, we would never get our flights from NCL (we didn't have our flights to the cruise until less than a week before we were to leave). The live entertainment is mostly wonderful even if you just see and hear it as you move through the ship, and the production group was wonderful. Band on the run is the best production I had seen to date. Unfortunately, their main stage entertainment isn't designed for back-to-back cruisers as the same shows are repeated and although many are good, most are not worthy of a second sitting. One was of note though. They had an Asian magician who must be the worst on the seven seas. Hopefully, they won't renew his contract so that other audiences won't have to suffer.

Cabin Review


The cabins (we had to move twice) were all small but functional. Everything worked or was made to work very quickly. There is a shortage of electrical outlets, but bring some European adapters and that helps. In one cabin, they had a separator between the toilet and and sink which just made the bathroom feel small and awkward.

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