Chose this cruise for it’s round trip itinerary/ no air required as we live close to Vancouver BC. We were a group of 12 ranging in age 16-65+. We were well aware of the issues this ship had prior to the dry dock it was scheduled for after our cruise. This cruise included 2 medical evacuations, a flood that caused several cabins to relocate, elevators out of order, pools drained and out of commission, a fire in the kitchen, a fire in laundry and that’s just what we knew of.

The boarding process was great for 3 in our party that arrived at 10:30 (an hour before scheduled time) but a nightmare for us who arrived at 11am for our 11:30 check in. 2.5 hours or more of mixed messages from the staff we did see, crowds without masks crammed onto elevators with no options to use stairs. 3 rooms of line ups before security. 2 ships in but all of us in same lines until check in. It was the talk of the ship for days- delaying Sailaway for 45 min. Not once did they even check our arrival time. Had to show vaccine, Covid test and passport at 3 different spots. ( why fill out the app?) On board, our luggage beat us to the cabin. Muster drill was easy. Room steward opened our adjoining balconies. Long line ups first few days for dining. Many not sure how to reserve on app. Buffet was underwhelming for lunch and dinner. International Cafe, Salty Dog, Slice and coffee n cones were great. We ate in all 3 MDR with DaVinci our norm. Bottecelli was hot, smelled of diesel and very noisy. Michaelangelos was only available to us once and we’re charged for our wine even though we had the package. Able to correct via the crew chat on the app. The app had a few glitches early on but we soon figured it out. Some users needed assistance from crew. Ordering poolside had some issues if you were on deck 16-17. Had to inform bar that we were up there with no service. Food was good- some dishes better than others. Service slow even though we all chose fast pace service ( I don’t think they pay attention to preferences on the app) there were more than one occasion that the table settings were missing cutlery or water glasses. Crew seemed very overwhelmed at times. Room service was fast. Not always hot. Fruit plate for a fee didn’t look like the photos. Soup from Crown grill delivered warm- not hot.

Entertainment on board was good. Games were fun, music etc. cruise director was bubbly and funny as were other staff. Read more