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Seven Seas Mariner Review

Not worth the money. Customer service terrible

Review for Alaska Cruise on Seven Seas Mariner
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2-5 Cruises • Age 60s

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Value for Money
Public Rooms
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Sail Date: Jul 2022

Do not waste your money. You take a cruise to see things. Excursions cancelled, brochure makes it sound fabolous, not true in descriptions. Food is not that flavorful. Buffet - many times bowls were empty, very slow in getting soft drinks or drinks, all the food in every restaurant taste the same. Elevators not working for days, plumbing problems, laundry was delayed in getting clothes back. Lots of confusion..The amount of money you pay is so overpriced. Don’t even bother contacting customer service, they respond with a form letter that they will get back to you in 15 days. More like 2 months. They just apologize and bland it on Covid!!! They do not do anything to make it right for all the inconveniences on a $20k trip. They will offer you a trip credit of $750 per person. No cash value. Why would you spend another absorbent fee for $750 off? It was about par with the trip. They do not care, trust me. The Covid excuse is not valid. We don’t care, Regent did not lower prices for our trip due to Covid.

Cabin Review

Everything is old. Cleaning crew was the best.

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