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Enchanted Princess Review

4.5 / 5.0
Editor Rating
76 reviews

Don’t get injured on a Princess cruise

Review for Enchanted Princess to Transatlantic
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2022

We chose this transatlantic cruise so it’s not to have to endure an overseas flight after our land tour through Great Britain. It had interesting stops in Ireland, Norway and the Azores. On the eighth day of the cruise I fell while exiting a food line and was seriously injured. The treatment that I received from the crew and that ship was deplorable. I was told that we were at the Azores but the medical doctor had no idea if there was a plane service to get me to the mainland to be treated. I had a shattered shoulder with three brakes and a broken humerus. I was interrogated by a security officer who wanted to take pictures of my shoes. I understand these necessities but no one from guest services contacted me or offered me any assistance. I was stuck on that ship with that kind of an injury for seven more days. It was excruciating. My husband and I had bought every type of insurance to cover the cost of a medical evacuation or any other eventuality. I felt the officers on the ship should have immediately made inquiries as to the viability of that plan. Never once in the remaining seven days did anyone ask me if I needed help or assistance in anyway. Covid was rampant on the ship and room service was very difficult to get in a timely manner meaning I had to navigate my way through the halls and elevators to dine! My husband offered the only protection I had from accidental bumps.

This is our second princess trip. My husband is much more of a foodie than I am and he was sadly disappointed with his meals. I was very happy with their bar service. Not all of the bars had the same thing available which was somewhat annoying but did make for fun experimentations.

The crew and food service staff were excellent and very friendly. I have no doubts that the staff of that cruise line are thoroughly Instructed to never mention the health of a guest or allude to an accident that may have happened because no one ever did. Not once.

Cabin Review

Adequate and clean but small. Only one chair?????? No surprises and our porter met any request.

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