Read through many of the poor rating reviews, and they are spot on. The cabins are tiny and the mattresses were both hard and sunken (after long use). Pillows were nearly flat. The towels were postage size. The Atrium, which was a primary gathering entertainment area, was not nearly large enough for the crowds which congregated there.
Charges: We felt like we were nickel and dime’d to death. The excursions were expensive for what we got; there were no options for drinks, except for tap water and some water based beverages, without a charge. Unlike other cruise lines we’ve been on, soda and bottled water were not offered at all without being charged. One can of Coke was $4 + 20% gratuity charge.
The food: Food at the buffet was consistently bland; the burgers and chicken were overcooked and the chicken was more like jerky. Went to the Manhattan once — ordered medium rare NY steak which came to us tough and cooked medium well. Went to Taste once for breakfast (found out later they have the same exact dinner menu as Savor and Manhattan) — food was ok but service was REALLY slow.
The safe door didn’t work our first day in. Instead of just fixing it, we were asked to work around the failure of the keypad. That didn’t work out well.
The last night we were there, the bathroom light went out. We wasted several hours waiting for someone to come fix it before calling and letting our cabin steward know we were going to bed.
As indicated previously, the mattress was sunken and hard, and the pillows so flat that they were nearly unusable — we finally figured out to get them folded over within the pillowcase to make them a somewhat more comfortable.
The port calls, including Bar Harbor, were awesome. We took advantage of the free transit service. We understand the town wanting to pull back from having thousands of people descending from cruise ships. We definitely want to return here on our own.