This was my first time on American Cruise Lines. We wanted to see some of New England. We flew into Providence, RI and stayed at the cruise line recommended Hotel. The hotel was overpriced and not helpful about what to do in Providence. The cruise line had a welcome package, but no information about Providence. We missed a great Italian restaurant area that we did not find out about until the next day.
The next day a bus took us to the port of Fall River in MA. The dock was a dump, the same dump that we spent our last night on the ship with glaring lights into our room. The ship was old, showed signs of rust and should have been retired years ago. As soon as we got on we knew it was a mistake. People could not get their room keys for days into the cruise and many rooms did not have properly working showers. The bathroom amenities were minimal and more worthy of a Motel 6 then a luxury cruise.
Don't expect any music on board as there was none the entire cruise with the exception of a 45 minute show of 2 singers after dinner. No music during the cocktail hour, no music during dinner, and no music after the short show. It seemed that the cruise line wanted everyone to go to bed early. Overall, the evening entertainment was poor. One night one of the singers did Jingle Bells. It felt like a Mitch Miller sing along in an old folks home.
The cabin was larger than I have ever experienced. The bed was lumpy, the bathroom dated and lacked amenities. No curtains on the window and glaring spotlights on the dock entered the room the last night. No door on the closet and no safe in the room. No wi-fi on the ship