This is a shortened version of a 2,624 word review we sent to Holland America Guest relations and never got a response to:

This cruise was our first travel adventure since the pandemic began in 2020. We booked this cruise to celebrate our wedding anniversary and to belatedly celebrate a milestone birthday that occurred during the pandemic. We booked a 5 star ship, which is our standard when cruising, and we were looking forward to a 5 star experience. What Holland provided, however, required us to make the best of a sub-par performance.

1. customer service (guest relations, etc.) before, during and after the cruise Read more