Norwegian Gem Review

A complete humiliation

Review for the Western Mediterranean Cruise on Norwegian Gem
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First Time Cruiser • Age 30s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Aug 2022

Except for one waiter at Magenta (from Zimbabwe) and the man of room service, everything was worse.

Guest service isn't prepared. I paid one coffee at Starbucks and the system didn't recognize it, then I asked for help. The man at the balcony was very rude, saying I had to pay and I didn't want to. No one gives a damn when you ask for the manager, they offer you to write a letter and send a ln answer to your room.

The Ocean restaurant serves the meal cold, besides it they take a long time to bring the food. I don't want to come back to this service again, not even for free.

Cabin Review

The man responsible for my cabin was excessively polite and he used to smile at me and wish a good day, good trip, etc every time, this is the only part of the cruise that was good.

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