I've been on two ocean cruises before and had great times on both of them. Viking took everything a step above what I've experienced before. From including tours at each port to amazing food/wine service included with each meal, their service exceeded my expectations. When we saw sales that included free round trip airfare to Europe, we couldn't pass up on the opportunity and I'm glad we didn't. This will be a trip we will remember for the rest of our lives. We loved the service so much that we purchased vouchers to save on future cruises we intend on taking with Viking.

Another thing to note, since we booked the airfare through Viking, when we did have issues with flights, Viking was there to resolve those issues. The morning of our flight I received an email saying our connection from Munich to Prague had been cancelled. I called Viking and they also told me our main flight from Denver to Munich had also been cancelled. This was due to a ground crew strike that was occurring in Germany. Immediately Viking found another route. Unfortunately it was with 3 legs and we would miss most of our 2 day pre-excursion in Prague, but we would still make the cruise. I explained that my wife had significant medical requirements and that the fewer connections the better. They told me they would call back in an hour and see what they could figure out. An hour later, they called back and found us flights through London. While it was an 8.5 hour layover, we would still make it to Prague late in the evening on our original date. We were grateful and accepted that itinerary.

Our cruise took us down the Main, Rhine and Moselle rivers. We did miss out on one of our excursions because the Rhine was so low that we couldn't dock at that port. We are working with Viking now to get that reimbursed or credited to a future cruise. I have no worries that they will make that right. Read more