We booked a small ship cruise to the Alaska inner passage thinking this would be a more intimate experience. We expected to pay more than the big cruise ship but we thought it would be worth it. After careful consideration we booked with Alaskan Dream Cruises. We have done about 5 small ship cruises so we had some expectations. Their website and discussion with the reservation desk made it sound just like want we wanted. This was the most expensive cruise we have ever taken by a 2X per night margin.
Boy we're we wrong. They failed to deliver on virtually all counts. They say they pick you up at the airport at the start and drop you back at the end. There was no ground transporation or pre cruise communication. We had to track them down to find out the details for embarkation. Items that we were supposed to receive prior to boarding were non-existent (passenger list, detailed itinerary, etc).
The ship was dated. The bathroom sink was cracked and stained. The promised servicing of the room did not happen unless you requested it. There was NO lock on the cabin door. No individual room temperature control (even in Alaska our rooms were stifling hot). On two occasions we complained of a sewage smell in our room.