To be fair the Holland America Alaskan Cruise trip was very nice. However, the process and the people you had to deal with to start the cruise were prohibitively painful.. First of all we understand that Holland America is short staffed and their people are under trained. However, almost no one has authority or the desire to help others or to do the right thing.
There is an old adage that I live by which says: “Failing to prepare is preparing to fail.” Holland America makes it impossible to prepare. You experience much unnecessary angst and anxiety for months before the trip. You never know what you have or what to prepare for on the trip. I was responsible for six people so not getting assistance or answers to my questions was completely unacceptable.
First, you hear about your personal cruise consultant. However, you never hear from them. After unsuccessfully talking to several different groups at Holland America I was finally able to track down my personal cruise consultant. Unfortunately, they don’t contact you and when you find them they can’t help you – with anything. Any question or problem you have the PCC (personal cruise consultant) will refers you to someone else and its back to long waits on the phone.
The cabins were nice and the staff did an excellent job. The rooms are very small. The beds are short for tall people. We asked about that and were told they had extensions to make the bed longer and it would be taken care f before we got there. We never did see or receive bed extensions. There was not room for them anyway.