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Nieuw Amsterdam Review

4.5 / 5.0
Editor Rating
918 reviews
18 Awards

Preparing to Fail a Sinking Feeling

Review for Nieuw Amsterdam to Alaska
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2-5 Cruises • Age 30s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jul 2022
Cabin: Deluxe Ocean-View Verandah Stateroom
Traveled with children

To be fair the Holland America Alaskan Cruise trip was very nice. However, the process and the people you had to deal with to start the cruise were prohibitively painful.. First of all we understand that Holland America is short staffed and their people are under trained. However, almost no one has authority or the desire to help others or to do the right thing.

There is an old adage that I live by which says: “Failing to prepare is preparing to fail.” Holland America makes it impossible to prepare. You experience much unnecessary angst and anxiety for months before the trip. You never know what you have or what to prepare for on the trip. I was responsible for six people so not getting assistance or answers to my questions was completely unacceptable.

First, you hear about your personal cruise consultant. However, you never hear from them. After unsuccessfully talking to several different groups at Holland America I was finally able to track down my personal cruise consultant. Unfortunately, they don’t contact you and when you find them they can’t help you – with anything. Any question or problem you have the PCC (personal cruise consultant) will refers you to someone else and its back to long waits on the phone.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

The cabins were nice and the staff did an excellent job. The rooms are very small. The beds are short for tall people. We asked about that and were told they had extensions to make the bed longer and it would be taken care f before we got there. We never did see or receive bed extensions. There was not room for them anyway.

21 Helpful Votes
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