We have cruised on Celebrity, Carnival and Norwegian and this was by far the worst ship and most poorly managed cruise yet.
After we booked and paid, we were then sent the notice that the ship was having engine troubles and therefore one of the listed ports was eliminated and the time in the existing ports were being cut down to a few ours instead of all day. This is a classic bait and switch scam that in any other industry would be prosecuted but due to the fine print on all cruise documents, this is allowed.
Our first day on the ship out of Seattle, it was unusually hot for Seattle, however, since the ship's engines could not function at full capacity, the A/C in our was not functioning properly and our suite was unbelievably HOT! The deck engineer explained he could not do anything to make it cooler. We spent the first night having to sleep with our balcony doors open due to the extreme heat in our suite. The crew did what they could, but their hands were tied. Once we were in cooler waters we were OK as long as the outside temperature stayed cool.
As I stated previously, since the ship's engine could not operate at full capacity, our suite was very hot if the temperature outside was higher than 55 degrees, since we were sailing in Alaska, this was not a problem for most of our cruise. But the day of embarkation was terribly hot with no relief until we were under way and we got into cooler waters, however, that first night we had to sleep with our balcony doors open to get to a barely comfortable temperature inside the cabin.
Our cabin steward Angelo saved this cruise for us with exceptional service!!
We enjoyed beautiful weather for our visit to Glacier Bay. It is truly a breathtaking place to see and experience.
Seeing the Mendenhall Glacier was wonderful, however, since we were not able to get to the port in a timely manner, we were not able to enjoy the city.