My wife and I were looking forward to this cruise as we had heard how excellent Cunard was and it was a great opportunity to see the Norwegian Fjords. The itinerary was great and the excursion in Olden(Fjords and Glaciers) were excellent. To be fair embarkation and disembarkation were well managed. However,many other things were not.
We had a Britannia class balcony room. The room in the times of COVID, was not properly cleaned when we arrived. The kettle and the stand with tea, sugar,ect was caked with food. The TV remote(which never worked due to alleged"satellite" issues) was also caked with some unknown matter. Our steward swore everything was clean. When we called the supervisor, he was embarrassed but did not offer to address the issue, other than to ensure us he would follow up on checking rooms. He did send a bottle of wine as an apology.My wife ended up cleaning it herself. The room also had issues with the air. Cunard reported there was no issues but temperature could not be controlled. We also reported feeling like we had a cold in room but felt great out of room. Still awaiting follow up from Cunard.
The dining room left a lot to be desired. meat when asked for rare or medium came out browner and tougher than shoe leather. On one of the formal nights, the appetizer featured was chicken fingers. Also the cutlery was old and stained. When served fish a steak knief was provided. When asked for a fish knife,we were told none was available. Every dish featured on the entrees were only seasoned with salt. When asked if garlic ,pepper ,or other seasonings were used, we were told it was chiefs prerogative and as we were not in the grills no special requests could be considered. The buffet was better in food quality and service. Afternoon tea was a cattle call. The menu was not followed. We were also seated next to parents with screaming children. When asked to be moved, we were looked at askance. When we were given cups they had a very strong raw order. When asked for them to be replaced, the waiter argued that they were clean and others did not have a problem. When the supervisor came around, eventually she smelled them and promptly replaced them without a further word or apology.