My partner and I chose this NCL rather expensive cruise because half of the 11-day cruise time was to be spent in Greenland. When we were checking in at the cruise terminal at Reykjavík, we got our first unpleasant surprise of the cruise, The Captain had cancelled all the Greenland ports and was taking the ship to Norway before heading back to Iceland for the last 4 days of the cruise. If we had heard about this cancellation before we had taken the jet from Toronto to Iceland, we would have cancelled the cruise immediately, We had purchased the cruise cancellation insurance offered by NCL. Going to Greenland was the only reason that we would cruise with NCL. Norway is nice, but we had been there many times before.
For this inconvenience, even though half the cruise was in effect cancelled, NCL offered us a 30% credit which would end on December 31, 2023. Most passengers were furious, and this decision had an impact on the passengers. I have been on over 30 cruises in my life. This cruise lacked much of the spontaneity and energy that exists on a cruise, not only among passengers, but among staff and crew. We and many other passengers have asked for a refund.
The cruise held more unpleasantness for us. We were informed the excursion desk had no record of an excursion we had prepaid for. I was told to give them proof. We had to use the $31 US a day Wi-Fi to collect the documentation. It still took 3 days for the Shore Excursion Desk and Passenger Services to finally agree that we had prepaid for the excursion.