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Ruby Princess Review

4.5 / 5.0
Editor Rating
1908 reviews
6 Awards

The covid experience

Review for Ruby Princess to Alaska
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10+ Cruises • Age 70s

Rating by category

Value for Money

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Sail Date: Jul 2022

I had previously sailed on the Ruby Princess and was really impressed by the service and the overall look of the ship. But I was unpleasantly surprised when I arrived at Pier 27 on July 19,2022. What i found was a line more than three blocks long to get on the ship. The most worrisome issue was the line was in the sun for hours and was not moving at a great pace. This indicated to me poor planning and mismanagement on the part of someone. I was off to a bad start and the issues went downhill from the first day on the ship. By day three I had contracted Covid and was placed in onboard isolation until the end of the cruise. The isolation jail was not what I had expected . I recieved very little support from the medical staff, I had a sore throat from the first day to the last day. The food had to be ordered via room service which was not picking up the phone to take orders. On day three I had breakfast at 7am and could not reach anyone for food again until 7 pm. The food left a lot to be desired because it was generally cold and not the usual food I would recieve on a Princess ship. The big kicker there was no medical attention other than phone contact. I requested some type of viral medication and was told it would cost $750. When I returned home my doctor ordered the antiviral medication that the President had taken and when I went to pick it up from the Costco Pharmacy the cost was $0. The ship appeared to need a through cleaning and the staff some much needed training. My days on Princess are at rest until there is a new focus on the part of management. They appear to be more concerned about making the money they have lost during their down time and they have lost that quality of customer service that was once a staple. Princess owes me an apology, a refund, and a clean bill that reflects my expenses not what they can save from me and the other 157 covid passengers on board.

Cabin Review

The cabin needed cleaning but there was cleaning material left on the desk but no direction on what to do with the cleaning material or anything else. No direction written or otherwise.

7 Helpful Votes
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