My wife and I chose Oceania Insignia since it was the only ship small enough to dock right in Hamilton and in St George instead of the traditional large ship port of the Royal Naval Dockyard. We also chose Oceania because of the cruise line's reputation as a first-class upscale boutique type of cruise line since we are big fans and repeat cruisers with Celebrity. We were very disappointed from the start with a very disorganized and chaotic check in at the pier where it seemed that all the passengers arrived there before 11AM rather than their assigned 30 minute apart intervals. There was no separate check in for Suite guests and it took over an hour to upgrade our liquor package onboard since there was no liquor upgrade table on the pier. They told us to go to our suite after checking in on the pier...that our suite had been cleaned and was ready...when we got to the suite we were told it was not yet cleaned or ready! The only place open to eat lunch was the ship's self-service cafe and the hot food was cold. It was the first day of the cruise and the ship had run out of Coors Light and Miller Lite beer. All of the ship's departments appeared to be significantly under-staffed either because they could not hire help or because they had COVID? However, I will say that all the ship's staff that we did see and encounter were very nice friendly people who were working VERY VERY HARD! The ship's orchestra and violin trio both got sick with COVID and disappeared...and the Captain remained locked in his cabin and on the bridge to make sure he did not get COVID. The food in the restaurants was good to very good. The suites and cabins need work...our cabin along with some others had serious problems with the A/C and it took the ship's staff 5 days to get our A/c working...the shower's drain continued to get clogged and flood the shower with water. Our balcony sliding glass door broke twice and would not open...maintenance had to repair it. And...when we did get into our suite on day one, it was not cleaned properly...there was hair and pieces of food in some of the drawers. We paid quite a bit more money for this cruise than we normally do with Celebrity and Oceania is nowhere as good as Celebrity in anyway. I think for the money Oceania charges, they need to improve their services and their ship the Insignia.