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Caribbean Princess Review

4.0 / 5.0
Editor Rating
2674 reviews

Poor Medallion on board, worst experience with toilet, worst experience with after sail customer service

Review for Caribbean Princess to the Western Caribbean
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liqingcarey
2-5 Cruises • Age 50s

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Sail Date: Jun 2022
Cabin:

We took the cruise in lieu of the Alaska cruise booked in 2019 that was cancelled due to Covid. We got credit instead of a refund (which was a bad decision) but were told the credit will expire by the end of 2022. We opted to go to Western Carribean and upgraded our room to one with a balcany. It is the most expensive cruise we have taken so far - over $3K spent for a 7 day cruise for two but it ended up being the worst one we have taken Princess. A few things that went wrong include -

1. the Medallion network touted by Princess did not work at all - the restaurant bookings that I made on Medallion were all wiped out so we had to go to the dining room without reservation every night. Even the crew on board admitted it is a joke.

2. the toilet (and the air conditioner once) in the room broke three times during the 7 day cruise - I called customer service 3 or 4 times. The last time I called it took them more than 12 hours to fix the toilet

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