We took the cruise in lieu of the Alaska cruise booked in 2019 that was cancelled due to Covid. We got credit instead of a refund (which was a bad decision) but were told the credit will expire by the end of 2022. We opted to go to Western Carribean and upgraded our room to one with a balcany. It is the most expensive cruise we have taken so far - over $3K spent for a 7 day cruise for two but it ended up being the worst one we have taken Princess. A few things that went wrong include -
1. the Medallion network touted by Princess did not work at all - the restaurant bookings that I made on Medallion were all wiped out so we had to go to the dining room without reservation every night. Even the crew on board admitted it is a joke.
2. the toilet (and the air conditioner once) in the room broke three times during the 7 day cruise - I called customer service 3 or 4 times. The last time I called it took them more than 12 hours to fix the toilet