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Emerald Princess Review

4.5 / 5.0
Editor Rating
1,813 reviews
5 Awards

Twirling napkins, COVID and an airline partner that was anything but easy.

Review for Emerald Princess to the British Isles & Western Europe
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10+ Cruises • Age 70s

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Sail Date: Jul 2022
Cabin: Balcony

We wanted to tour the British Isles and Princess does a good job with this itinerary. Blarney castle was a real dud because the time there was way too short. The Blarney stone is at the top of the castle, there is only one line in and that is all you get to do in 90 minutes. The grounds and Blarney house have so much more to offer as do the Woolen Mills but there is not enough time.

Now on to what went wrong. We got COVID at the end of the journey and made it home before testing positive. The cruise line did an excellent job at hygiene and protection but threw it all to the wind at the conclusion of the journey. The last night featured a traditional dining room march, baked Alaskan and introduction of the kitchen staff. Everyone was encouraged to twirl their napkins during the grand march and at least half of the dining room participated not only with their soiled linen but with boisterous song as well. Obviously the medical staff does not get to eat in the dining room on the last night, as they would have been appalled.

Princess Cruises uses an airline vendor called EZ-Air which they do not acknowledge on their cruise surveys for good reason. The partnership must be strained as the service is terrible. We used EZ-Air and ran into problems shortly after picking out our flights and paying for them. There was to be a 2 1/2 hour lay over in Chicago to make our international flight to London. EZ-Air made the change one month after we paid for the tickets and put us on an earlier flight out of Chicago with only 39 minutes on the ground. This change was without our approval and repeated attempts to go back to the original schedule never went anywhere. EZ-Air has no direct lines of communication, every interchange has to go through a Princess representative and each attempt was either never completed, due to dropped calls, crashing websites and a total disregard to respond. Once ticketed and with one month remaining until departure we were able to go directly to American Airlines and they put us back on the original schedule. It took EZ-Air another 3 weeks to update their system to show the changes made by us and this time we had to acknowledge the change.

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