Simply put, we chose this particular cruise line and itinerary because of the price. It was literally 1/2 the price of Royal Caribbean and about 1/3 less than other cruise lines, along with all of the perks (free premium beverage package, Internet minutes, etc.) and the smaller ship size.
Overall, the cruise didn't live up to our expectations. We've cruised RC and Princess in the past with great service, food and amenities. We cruised NCL in Hawaii and they lost our luggage at departure, costing us nearly $2,000. But, everything else on NCL that trip was great so we were willing to try again. The room was a little smaller than we were used to on other ships, but the storage space in the room was the best we've ever had! And this is very random, but they asked at booking if we were celebrating anything and we were - our 20th wedding anniversary and my husband's retirement. But they never acknowledged those things. On other cruises, we've had a nice sign on our door, or the ship's personnel verbally acknowledge what we're celebrating. It's not a big deal, but why ask if you are not going to do anything with it.
There were a few items that really disappointed us - the food, the pools, some of the dining rooms, one of the excursions and the entertainment.
I don't know what category we had, but were on the 12th floor with a balcony. The room was smaller than most cabins we've had in the past. If I was sitting at the make-up table, my husband and son had to walk across the bed to get to the other side of the room. But, this cabin had an amazing amount of storage for the three of us! Given the small space, I was very grateful to have places to put everything away. That was a delightful surprise.