We have family in the NYC area so this seemed like a great cruise plus we've never been to Bermuda. Bermuda was rainy until the last day which was perfect as it was never too hot. We enjoyed taking the bus all around, and the ferry, one of which is free for Norwegian passengers. While Bermuda is not cheap, it is a sfe and civilized place to visit, and the locals were very friendly. Here's what went wrong: the cruise. Our room was fine. We missed Norfolk due to bad weather. What can you do? Frustrating and leaving a bad taste through out the cruise was Norwegian's decision as we learned on the last day to have 1/4 of the staff and fully book the cruise. The proctoring service Nowegian contracted with never showed online for our COVID prescreen never showed up. We rescheduled the same day, and they never showed up for the second time. We wasted most of our day before the cruise as a result.The cruise was mobbed, and even though most of the staff were polite and courteous, problems began from the start. Norwegian asked us to schedule a check in time. Upon arrival at 10:30 we discovered a serpentine line running back and forth along the sidewalk. Once we entered, we found another line, and then another. We waiting 5 hours to board, but we spoke with other cruise passengers and some waiting 7 hours to board. An older woman collapsed in front of us as we all had to stand in line for hours and hours. There were many examples throughout of Norwegian's poor planning. For instance, we never got our free internet to work, and I think about no one did. The customer service desk were only open a few hours a day. Many of the desk hours seemed to have dialed back their availbility. Shows were booked up and inaccessible, as were the bands not icluding the duets and pino players. Some bars were closed presumably due to inclement weather, but likely also due to understaffing. The cruisers on the roll call shared their attempt to receive compensation, but all they received was a form ltter telling them that missing the Norfolk port was due to inclement weather and not their fault. They never acknowledged their inadquacies and failure.