Seven Seas Voyager Review

A disappointment from day 1 !

Review for the British Isles & Western Europe Cruise on Seven Seas Voyager
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10+ Cruises • Age 70s

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Value for Money
Public Rooms
Fitness & Recreation

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Sail Date: Jun 2022

After 2 years of lockdown, we were finally going back to cruising. Sadly we believed Regents claim of "an unrivaled experience". I suppose they were unrivaled. WIth all our cruises, we have NEVER experienced the poor service we experienced with Regent.

I could not figure why we started in Spain, but Spain was the supposed first day. Actually, the first day on the ship was still not there. Our first day was in the hotel, waiting. Getting in the mid morning, we got in our hotel, getting the rooms around 2:30. The supposed Regent person was a very young girl who know nothing, other than we had to put our luggage out at the hotel room door later in the night, so it could be brought to the ship. In there kindness, Regent decided to let us rest, and didn't offer any guidance of what to do in the city of Bilbao. So much for the first day.

Starting the next morning, off to the ship !!! Thankfully for one of the travellers, we found the staff was leaving a numbere of luggages in the hotel, because the luggages weren't identified. Obviously the paper Regent paper tags on the luggage didn't count. Sending luggage to the ship meant, we had to get the get our own luggage to the bus. The first of many breaks of communication.

Cabin Review

Not what we have experied for a Penthouse. Definitely not what we paid for.

19 Helpful Votes
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