American Star Review

Great crew, worst ship ever

Review for North America River Cruise on American Star
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2-5 Cruises • Age 60s

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Sail Date: Jul 2022
Cabin: Cabin AAC

The New England cruise on the American Star was an example of blatant false advertising. The website shows a new, modern ship with plenty of light and large staterooms and balconies. The American Star is a cross between a coastguard cutter and summer camp, outdated and broken down. Rust, dirt, broken chairs, outdated decor, stains on carpet - it is an embarrassment to the cruise line. Our door to our tiny narrow balcony would not stay shut, there were at least 3 spiders found in the room (2 in my bed), the Keurig didn't work. Service from the cruise line was abysmal. Got my email wrong, didn't provide any info or updates, changed the port at the last minute with no immediate plan on how to get passengers not at the cruise hotel to the ship. Service on board was inconsistent - no soap, no replenishment of snacks, drinks, toiletries, no refilling of the lounge coffee, etc. In general, however, the crew was hardworking and cheerful, eager to please. But with so many options to choose from, I wouldn't pick this one.

By the way, the port was Providence RI but that wasn't listed as an option so I picked Maine.

Even the crew apologized often for the state of this ship. I felt for them.

Cabin Review

Cabin AAC

The room was tiny, outdated and basic.

8 Helpful Votes
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