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Discovery Princess Review

4.5 / 5.0
Editor Rating
55 reviews

Medallion Class Crap

Review for Discovery Princess to Alaska
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mustard2013
6-10 Cruises • Age 40s

Rating by category

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Value for Money
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Additional details

Sail Date: Jul 2022
Cabin: Deluxe Balcony (obstructed view)

This sailing was very near full. According to staff on board telling guests it was also a sailing with a significant number of new employees on board who were training...and it showed. The level of service was extremely disappointing with many crew members saying "no" and being generally unhelpful or short with guests starting from the first day. Order the same drink three times and get three different drinks from the same staff member. Ask them why the item is different and they either blame the app (even though you can show them the three orders of the same item) or they insist this is the correct drink with no explanation why the other two served were different. We're talking major differences like vodka vs whiskey based drink. Medallion class app was non-functional (even for the staff) and food and beverage staff were confrontational or rude to guests. Spoke with many guests on board (at least 10 different cabins I met at various venues) and everyone had a story of Medallion Class not working, poor food service (including tables un-bussed in the specialty dining for over an hour), and general disappointment in the Discovery Princess, specifically the staff. Examples:

Know the name of a guest you met on the ship and want to add them in Medallion Class? Can't use stateroom, only name. So if you don't know if it's "Brian" or "Bryan" you won't find them. Even better, you can type "Brian" and get a list of 10 people...then next time you type "Brian" after you decide it was not "Bryan" you get a list of 5 people...then you type "Brian" again and get a list of 12 people. The app is useless and non-functional. Expect a lot of killing the app to get out of pages where you are stuck.

Room Service: Menu is severely abbreviated and food arrives late/never and is cold. Want breakfast? Only menu item is a pre-made sandwich of egg, ham, and cheese on an English muffin. No sides, no toast, no other breakfast. Fill out the room service card? Same thing, though now you get an option for cereal and oatmeal. No dining in the room for breakfast. During the day? Hamburger, veggie burger, hotdog, and chicken sandwich. If you want anything else, better go get it yourself.

Cabin Review

Deluxe Balcony (obstructed view)

The staterooms were nice but the TV's were useless for doing anything...want to look at your current account? It lets you get all the way through it on TV only to take you to a page to "Open the Medallion Class App to see your account". Everything requires the app, be ready with lots of battery charge as you'll constantly need your phone while on board...hope you like using your phone to do anything while on vacation

Port Reviews

Ketchikan

I loved Ketchikan, so many things to see/do right off the dock. While the lumberjack show isn't the most highbrow show you can see, it's a lot of fun and those lumberjacks do some great little antics that are fun to watch. It's easier/cheaper buying direct from the show themselves. Explore Creek Street and try any of the restaurants all over town. Yes, it will probably be raining (if it isn't when you visit, buy a lottery ticket as it's a lucky day for you) but even in the rain it's a cute little town with nothing but fun places to explore

Juneau

Absolutely loved this port. Took the Helicopter Glacier Trek from North Star Trekking and they did not disappoint...absolutely amazing! https://northstartrekking.com Don't book through your cruise line, this team is top-notch (and over $150 cheaper booking direct than through most cruise lines). The guides are very helpful and fun, stopping to answer any questions and sharing a wealth of knowledge about the glacier, the area, the helicopters, and just generally being helpful. Love the guides and cannot thank them enough for an amazing trip!

Skagway

Loved this port and the tour with Alaska X https://www.alaskaexcursions.com and get on a 1 hour boat ride (that was awesome) back out from Skagway to the glacier. (Zach was funny and well worth listening to for the 1 hour out and 1 hour back ride...heck yeah!) Yes, I know spending two hours in a boat sailing to/from the glacier seems like a lot...especially after you just sailed in all day, but it's worth it. Not only will you get close up views of the area, you'll know what to watch for when you sail away and you can amaze your shipmates telling them about Hubbard Glacier (inside joke) named after the president (again, ask Zach). Really loved this tour (and Tim's amazing canoe skills getting us moving on the lake) and can't say enough good all the Alaska X crew (Captain Bill, Zach, and Tim all of whom led the ships/canoes I was assigned). I thoroughly enjoyed this trip/excursion and will look for Alaska X (and Zach) again!

Victoria

Have been to Victoria several times and always love it. A short walk (to me, but I live in Seattle and everything to us is a short walk I'm told) into town and a little self-guided tour is the great way to end a trip. Make sure to see the parliament buildings before the sun sets, have some dinner around the bay/in town, then see the parliament lit-up...amazing views twice in one visit. Stop by some of the haunted places around town like Roger's Chocolates or the haunted side of the Fairmont Empress Hotel...so many great sites and amazing people in town

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