CABIN BATHROOM: Staff had to be reminded that we had pre-ordered (weeks in advance) a hand-held shower wand, in lieu of the fixed shower head. Eventually this particular accessibility item was installed a number of days later, after our cabin check in. On another occasion, we had to remind in-room food-service staff that we had prepaid (a few weeks before embarkation) for bottled water to be in our stateroom cabin.
Paid for an extremely slow Wi-Fi service, and Crown Princess would not provide a full refund upon discovery that the Wi-Fi speed was not as advertised. For example, it would take a significant amount of time to download emails. Eventually we got all our emails, but the length of time was outstandingly later, due to extremely slow speeds. Speeds averaged at less-then 1 mps. Good luck in surfing the internet at that speed…most websites would time-out or an error would occur. Upon notification of the problematic conditions to management, they were more interested in keeping our money, rather then responding to the problematic service. Management tried to argue that we had used gigabytes of data. I am not sure they understood the difference between receiving data in a timely as-advertised manner vs overall data received outstandingly later. We never could find the best time or better place to surf the internet at a possibly better data speed.
The MedallionClass App did not work properly and it would hang in a state of suspension most of the time. The only way to clear it was to power down our device and restart. Plenty of time wasted trying to get it to work properly. Unfortunately we missed out on a number of services or vacation experiences due to its lack of completing the requested task at hand. Due to a lack of functionality or completing its designated task, the app was more of a frustration than it was worth. We had heard on multiple occasions from other passengers, that they had very similar frustrations. It was also apparent on a number of occasions, that wait staff would waist a significant amount of time, trying to getting it to work properly. Not to mention our own time wasted, while waiting for staff devices to work properly.
Our cabin steward Franco was awesome… the absolute best!