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Ventura Review

4.0 / 5.0
Editor Rating
802 reviews

STANDARDS DECLINING IN FAVOUR OF BIG SHIPS

Review for Ventura to Europe
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Ezzica1
6-10 Cruises • Age 60s

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Additional details

Sail Date: Jun 2022
Cabin:

We were a group of 3.

We arrived in good time at Southampton to the usual queues. Once it was our turn, one of our party was told he needs the NHS app as proof of immunisation. As he had an old phone that did not load apps, we had to borrow a member of staff's phone. He got so far and was then told via the app he needed to be verified and to wait for an email. So he waited and waited for 5 hours. Eventually he was denied boarding and travelled home. This is when we realised there was no WIFI in the terminal and he was doomed to fail from the start. His message came through 5 minutes after the ship sailed and he left the terminal!

His experience was not unique and he said that there were at least 20-30 older couple without phones that were also caught out. When the ship sailed there were approx 16 other people left behind. Not only this but a coach arrived with 20 people on board that had been delayed. They were waived through without any checks so the ship could sail. P&O said to us that this was not correct but we spoke to some of those people and they confirmed that none checked their immunisation status until AFTER the ship sailed. The funny thing is that the wife of this person came back with Covid as did several other people on this cruise.

Cabin Review

My balcony cabin on the 12th floor had 2 broken bedside tables where the draws did not open or close properly, no privacy curtains (they had been taken down), the bathroom door had to be slammed to shut and the loo stopped flushing on 4 separate occasions.

Any glasses or plates we took back to the cabin were allowed to build up until WE took stuff to the staff room on our floor.

The balcony glass was filthy and had been cleaned for a long time! it was covered in salt and grime. In past cruises the balconies were cleaned regularly

Otherwise the cabin person was pleasant and tried hard to keep it clean.

Port Reviews

Lisbon

This was the highlight of the cruise

I could have stayed longer!

10 Helpful Votes
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