We stayed on board for 14 days-

I have been cruising for years (7 w/ Princess, 2 w/other lines), am a shareholder and enjoy meeting people. I have to say this cruise was by far crazy/ unbelievable, we felt like lepers, it's not what I expected and I am questioning whether I want to continue with Princess. We started off with American Airline losing our luggage for for 5 days. We got on our ship w/ no luggage. We met Ayanno from Guest Services who was a gem and our bright star. She was so calm, nice and helpful- although American Airline was not. She offered us borrowed clothes, free laundry, gave us some toiletries, said she would keep in touch which she did everyday. I only wish I was able to properly thank her in person. Princess and their guests are VERY lucky to have such a wonderful person representing Princess. We met our cabin steward who wasn't anything exciting or outstanding. He just did the minimum for cleaning although we put all away prior to leaving our cabin. For the days w/out luggage we felt self conscience. After 5 days we received our luggage at the San Juan port. We began to party and finally enjoyed our time! We went to the specialty dinner, the MDR and had a great time. We planned to stay the second week. For those who were staying wheelchair users were escorted off the ship to a part of the terminal. We waited in line for a long time. Some supervisor announced that there were not enough wheelchairs to get everyone off the ship. He requested those in line to either transfer to another seat, stand up and walk to the gang way or be "propped up" against the wall until wheelchairs became available again..... HUH???

The next day (Sunday), my husband was sick with COVID. We realize before going on any trip it would be a gamble and we would make the most of it whatever happened. However, this wasn't anything ordinary, we felt we were ignored, Princess didn't provide us with info or answers our questions. If a door was opened too long the COVID unit alarms would sound loudly and people would be running. As things were dropped off to each of us they were left on a little table next to our cabin door. We were not allowed to open the doors until that person left. Kudos goes to the doctors who took good care of us in our cabin and tested us each day. It took a couple of days to find out we had a Guest Service Contact person (begins w/ the letter M). We never met him the entire time. He would call very late at night while we were sleeping to ask if we needed anything, but couldn't answer questions we had. He was useless. We have never felt so alone and abandoned. He never told us we had access to laundry, food from any restaurants (including specialty), drinks, free wifi, we didn't know we could ask for towels or sheets (which we had to change ourselves). The last day he offered us board games. At the end of the cruise, the contact was supposed to arrange transportation to a hotel to stay out the rest of the time of quarantine. I explained I use a wheelchair, I cannot walk at all and would need wheelchair accessible bus, lift, ramp, or a car. He glossed over what I said and said it would be taken care of. I asked about taking trains, bus, etc. because we didn't want to stay until the following Wednesday. He said no, they (the ship) already notified Homeland Security/ Immigration to put us on a no fly/ transport list. I said we wanted to rent a car and drive back to Boston instead of staying at a hotel. I asked if the car/ hotels was covered and he said yes. He said others did the same. It came time to disembark and we were brought out a different way. I needed to get a copy of our billing statement and thought we could get it while exiting. That did not happen. Today, I still do not have it. They took us off the ship and were left in a parking lot w/ the hot sun for over 2 hours only to find that C (our contact) never arranged any transportation for us. The supervisors couldn't make a decision to pay for a cab for us and didn't know how to handle this situation. We finally left ourselves and paid for our own transportation. I drove all the way back to Boston in a rental and got home exhausted, emotionally spent, feeling isolated, thinking, what did we just go through? And, my husband was still sick. Read more