Family of 5 with younger teenagers. We've loved Royal Caribbean for years, and the scenery, ship, and activities did not disappoint. Alaska is an amazing place, and we'll definitely be back. The benefit of being on a large ship like Quantum was that they constantly had activities for all of us to enjoy. From trivia to rock climbing to bumper cars to laser tag to pickle ball, there was always something to do. While the ship was full, it rarely seemed overly crowded, and we were able to avoid the lines for the most part. The only 2 negatives the whole week were

1.) Ship couldn't dock in Skagway due to rockslide at the port (I know this wasn't RC's fault). They decided to give us an extended day of cruising the Endicott Arm. We were scheduled to have a complimentary spot in the NorthStar observation pod during this time. We confirmed our reservation time with Guest Services, and when our time came, staff advised they had bumped us for someone else. We explained we had already confirmed our time slot, but they refused to budge. A manager arrived and told us there were 4 empty spots on the next ride, but we could only go if we paid $69 per person. We explained that we already had free reservations for this time slot, and he said he would rather the pod go up with only 8 guests instead of filling the last 4 spots with our family for free. This was incredibly rude and showed us that Royal Caribbean only cares about money. So the NorthStar lifted up with 4 open spaces while we watched from below. Terrible customer service.

2.) The shows on Quantum were lacking. While the comedian was great, the other shows just consisted of singing, which wasn't really up to par. The Sequins & Feathers burlesque show doesn't really fit with a family cruise, and the StarWater performance was very hard to understand. I know it was to showcase the capabilities of the 270 entertainment space, but the show was extremely weird and didn't make sense. We've loved the Broadway shows on other RC ships, and I really wish they would continue that with Quantum. Read more