This is our 28th cruise. This ship should not be cruising. It either needs immediate refurbishment or should be scrapped. Service is terrible. We are in a Celebrity suite (the retreat) which comes with a dedicated butler. Tried calling this morning for coffee. Received a call 1/2 hour later apologizing he was still in line waiting to get our coffee. They don’t even have a separate line set up for butlers from suites yet Celebrity boasts all the benefits of the Retreat and we pay much higher prices for the privilege of waiting in line. Service desk completely undermanned. Tried calling and hung up after 3 minutes of the phone ringing. Ship is old, cracking and peeling all over and the room accommodations are old and outdated. Highly recommend booking a newer Celebrity ship. Shame on Celebrity for rushing this ship into service. Never again. Once and done. Embarkation was a total disaster.