Seabourn is DEFINITELY NOT meeting the 5-star standards for which they were previously known. As Parallel40 correctly pointed out, the Ship's Officers absolutely BUNGLED the handling of the onboard Covid issue. Rather than publicly acknowledging there was, in fact, a small outbreak of Covid among BOTH passengers "&" crew, they simply ignored the issue & acted as if no one would notice the continuing expansion of cabins being used for quarantine on decks 4 + 5. At the very least, the VERY LEAST, all quarantine cabins should have been consolidated to a single area & guests in the immediate vicinity on those decks should have been offered the option to move to other decks. Especially since the ship was only 50% occupied at most. Instead, Quest Officers decided to act as if it was business as usual & totally ignore any & all open & factual communication with passengers. This wrong-headed decision made the onboard Covid outbreak, though apparently contained, topic #1 among passengers. Everyone is aware of Covid & the downside potential when traveling, but since ALL passengers were vaccinated & probably boosted, they would not have been overly alarmed by an open acknowledgement about what was taking place. Unfortunately, the approach of Quest's Officers was unprofessional & sloppy & The Captain must accept responsibility for such a nonsensical decision. Quarantine cabins were blocked by small tables & an orange dot placed on the door as if no one would notice. Dirty dishes placed outside by the quarantined person inside would remain stacked outside for HOURS before being removed. Quest Staff serviced the cabins in plastic gowns, masks & gloves which only further confirmed the presence of Covid among staff & guests. Our cabin attendant was coughing one day & gone the next & we were told she was taking "special training" as if we were mindless idiots, when we knew she had been moved to quarantine. Other cabin doors would remain open the entire day with linens & cleaning supplies sitting in the open doorways. WHERE is housekeeping management? Is the Hotel Manger asleep at the wheel? Upon arrival of day 1 of the cruise, 1 of the cabinet doors in our cabin, in which the refrigerator is stored, was broken & would not close & it remained broken for 9 of the 10 day cruise. Then suddenly, without announcement at 530PM on the final evening of the cruise, when passengers are in the midst of packing & getting ready to place their luggage outside for pickup, a repairman arrived to fix the broken door. The obvious lack of concern about repairing the door for the previous 9 days was suddenly an issue that needed to be repaired on the final night of the cruise at 530PM? Yet another example of poor service & a lack of FOCUS by housekeeping & hotel management. One evening at 6:30PM there was a quick knock on our door which was immediately followed by the door opening & 2 employees entering. When asked what they were doing they quickly apologized & responded: "We did not know the cabin was occupied". How could an employee NOT know a cabin is occupied when the "do not disturb" placard is hanging on the doorknob? What kind of procedure does Quest Hotel Manager have in place so employees can quickly, easily & accurately determine which cabins are or are not occupied? This basic lack of attention permeated Quest Management. Even though we provided our beverage preferences for the cruise they were not present upon arrival. What was present was a bottle of warm champagne sitting in an empty bucket with no ice.
As John117 pointed out, we also noted a total & complete collapse of communication with & from Quest "Administrative Operations". Sent an email the week before our cruise about an issue & have NEVER received a response to this day. The inferior service levels obviously begin at HQ & permeate down through the Ship's Senior Officers & Management. However, I want to specifically point out that the Quest "Onboard" Operational Staff were ALL outstanding in every area of the ship. Bar, restaurant, housekeeping etc. All are eager & anxious to help & provide whatever they can to meet your needs. Unfortunately, it is "Senior" Management who is dropping the ball & not the worker bees.
Perhaps the worst entertainment of any cruise we have ever taken. Seabourn needs to dump whoever they use to book this mess & upgrade the offerings. Also caution the entertainers that the pool deck & bars are not meant for them to collect & enjoy rounds of shots as if they are at a private bachelor party. The lack of "factually useful" Port information was painfully lacking & very poorly presented as Parrallel40 addressed. We also noted the lack of directions both at embarkation & in Ports. When we disembarked in Ravenna, we met a group of 5-6 persons arriving to embark at 9:30AM but no one from Seabourn was there to meet them, even though they said they had repeatedly informed Seabourn HQ of their early arrival & were using Seabourn transfers. Ravenna Port Officials had to make not 1, or 2, but 3 calls to The Quest before a Seabourn employee finally arrived to meet them. Such a lack of professionalism is shocking for a company claiming 5-star status. Cold water should also be provided at the tender pickup points in each Port & seating added & inform the female employee at the Port-side tender locations that the 4 chairs that are provided are for guests & not for her to move 1 under her umbrella for personal use. When we asked about the lack of cold water, we were told it was the fault of bar management since they were responsible. Guests do not want to hear excuses or who is to blame. Take ownership of the issue & solve it.