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Ruby Princess Review

4.5 / 5.0
Editor Rating
1908 reviews
5 Awards

Hiccups and hurrahs

Review for Ruby Princess to Alaska
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wandwall
10+ Cruises • Age 70s

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Sail Date: Jun 2022
Cabin: Balcony

Post-Covid, the cruise industry is not what is was before. It is evident that cost-saving measures have been implemented and ships are not full, whether from the difficulty of getting sufficient crew or as a covid precaution is hard to say. Our cruise began with two BIG hiccups. The ship docked late (we were told) and so passengers disembarked late and new passengers were left standing outside in a very long line taking as much as 3 hours to get on the ship at which time the buffet closed (said they ran out of food) and there were many disgruntled and hungry passengers. It wasn't Princess' fault but they should have provided water (which they did very late), some snacks and access to toilets plus an apology.

Secondly, the Medallion app needs a lot of work yet. Many in our large travel group had used the app weeks before the cruise to book dining reservations in both the main restaurants and specialty restaurants only to discover that their reservations had been either cancelled or changed in both time and date. Again, no explanation or apology but I will say the dining room hosts did everything possible to mollify a lot unhappy diners.

Once we were able to get pass these two big hiccups, the rest of the cruise went smoothly - fantastic weather and no problems at the ports. Our room steward and dining room waiter were attentive and helpful. The ship was clean although was some wear and tear but only if you looked carefully. That said, we noticed a lot of cost-saving measures compared to our past 15 pre-covid Princess cruises. Most were small things like no chocolates on the pillows at night, no small gestures of goodwill like Princess tote bags, no daily newspaper, no wine steward in the dining rooms, etc. The main difference was that the menus seemed to contain cheaper cuts of meat overall in place of many evenings with wonderful dishes like rack of lamb, good steaks, and dishes you just couldn't wait to try. Everything was presented beautifully but was just not as exciting and taste could be quite bland. We will admit to being spoiled over the years but our large group of first-timers also was disappointed in the food selection. One hint: Although the buffet is convenient, you will find the food and service are much better at breakfast and lunch if you use the dining room. Also, the International Cafe off the lower part of the atrium is a great place to pick up small snacks any time. Another hidden gem is the coffee bar right next to the ice cream counter on the pool deck. Faster service on busy days.

Cabin Review

Balcony

Bed, one desk, one desk chair, small cocktail table we could have done without for more space, small refrigerator, lots of instant hot water in shower, super comfortable bed.

4 Helpful Votes
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