We booked a Junior Suite. At first we wanted to book direct from Royal Caribbeans, but they do not have staff in Singapore to help. For any call, they always put customers on long wait. After calling several times, they had a couple of personnel who finally answered calls. We thought they would be able to answer questions about the ship before we decide on the deck/cabin. However, to our disappointment they all said they could not comment as they never knew details of the ship. They said they were based in Philippines. They could only take bookings. In the end, we went for a travel agency. Agency knew a little but for many questions, they could not answer too. We believe, it is caused by the lack of training by Royal Caribbeans for its staff as well as its agency partners.

Next, Royal Caribbean required guests to download its App for check-in, on-board booking etc. However, its App is far from informative. There is no clear instructions on what matters require use of App, when must we use the App, how to use the App. For eg, there was no information that certain activities require pre-booking on App before we could participate. After boarding the Ship, we discovered that most activities were fully booked and we could not participate. Could not get to play badminton, bumper cars, etc.

The facilities on this Ship is not sufficient in capacity compared to the number of guests Royal Caribbean takes in. One lesson to learn is not to measure the Ship by its Size, but to measure the guests vs on-board amenities ratio. The Spectrum caters to more than 5000 guests. When we went, only about 2800 guests were on-board due to Covid-19 capacity restriction. Yet, numerous people could not get to use their Facilities, like courts, bumper cars etc. Imagine if it is full capacity? Read more