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Celebrity Infinity Review

4.0 / 5.0
Editor Rating
1576 reviews
20 Awards

Extremely unorganized

Review for Celebrity Infinity to the Eastern Caribbean
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jun 2022
Cabin: Ocean View 8

So disappointing. . They had to change our room 4 times because of diesel fuel smell in our room ,so many other guests complained slso. Ac is not working so far for two days .most parts of ship is real hot. We selected anytime dinner znd they changed without notifying us. Apparently they overbooked and had to change dining. No communication at all. We were at dinner last night. We were first seated at 830 pm and got out at 1151 pm. They are only working half crew. We spoke to many crew and they are so short staff. Ex. The waiter is the bartender, assistant, cleans and sets table. My friend actually got off in key west because of the problems. So many guests complaining sbout everything. My wife is in tears all the time. Didn't even get checked into my room until 1230 am.in fact some one was already in my room and walked in on them As said earlier so many others on board are in same situation. Staff is great but can't handle workload because of minimum crew. What a waste of money. This is only day two of the cruise and will write another review when we get back. My biggest complaint is this ship was not ready for sailing. We are the first passengers in the ship since covid. They should have done the checks snd balances before setting sail. I will NEVER cruise with Celebrity again

Cabin Review

Ocean View 8

Hot and has diesel fuel smell at lest 40 other passengers rooms as mine

24 Helpful Votes
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