My wife and I are very regular cruisers, having used 15 different cruise lines of differing cost levels over the years (Including Silverseas, Regent, Saga, Cunard, P&O, Princess, MSC, TUI/Marella, Costa, Fred Olsen, NCL Norwegian etc) and our over riding view and opinions, in hindsight, is that Ambassador Cruise Line currently leaves a lot to be desired, in all aspects of cruising, ports of call apart ( 2 calls in Faroe Islands, 4 calls in Iceland and Lerwick, Shetland Islands ).
The Good... decor and design in most lounge areas ( Observatory was used for the disco/music/live music mainly and was quite dismally dark) Coffee lounges and Centre Court were nicely presented too. The Theatre was very comfortable and outshone the ships entertainers generally. The Buckingham Restaurant was also well presented and service levels were good. The Borough Market cafeteria was good enough, although on sea days it was difficult to find seats easily. Service levels here were good enough generally. Choice of alcoholic drinks was reasonable around the ship, as were prices. Although avoid house wines, poor quality in our opinion. ( Accept this is subjective )
The Bad... Covid 19 Protocols seemed ineffective on board. Masks were requested in the theatre, disco areas, but not enforced, some staff did not wear masks at all or incorrectly in cafeteria, bars and the theatre, although supposedly mandatory for all staff indoors or on deck. very little example of Officer or Management Control/Patrol on this, which is very disappointing. More of Covid 19 later. Cabin ( ours 6110) was tired and in need of update to most areas. The window was badly marked by a dried glue like substance which made it hard to see through. Fellow travelers reported water penetration into their cabins, toilets not flushing properly and maintenance staff could be seen working to dry out corridor carpets and work on pipework. Food standards seemed to drop over the course of the cruise, in our opinion ( accept this is subjective). There were countless times when ordering coffee, tea and other drinks, all around the ship, that waiters were in such a rush to move to next customer for an order, that our order was delivered incorrectly, it got to be very annoying. Other bad practice in bars and restaurants, is that waiters do not leave you with a copy receipt for your order, unless you ask up front. ??? The Saffron Asian Restaurant ( £ 15 cover charge each) was a curtained off area from the cafeteria and the food was unexceptional, although service levels were fine. The ships entertainers were not the worse although the geology lectures we over technical for us and thus boring. The ORCA lectures re whales, were better in content and enthusiasm. It has to be said that all the house wines (red, rose and white) were very poor quality. Per above comments.