First let me say, we always choose Viking. The crew is professional, friendly, and carry out their duties exceptionally. The ship is spotless from top to bottom. The food is very good to excellent. When there is a glitch, it is remedied as well as possible as quickly as possible.
This cruise, for me, was about the penguins! Travelling in the time of CoVid, however, presented some unsurmountable challenges. Chile and Argentina refused to let us off the ship due to having to put several passengers off the ship due to testing positive. So no penguins. But Viking staff did their best to try and make the trip special by adding additional presentations, a new port not on our original itinerary, free excursions that we had originally paid for, and lastly, chartering a whole plane to get the majority of us back to the United States from Uruguay after Argentina would not even let us off to go home.
So Viking provides exceptional service, extremely comfortable accommodations, spur-of-the-moment trouble shooting, and excellent communication.