Cruise was satisfactory, however the staff was inadequate and inexperienced. We were disappointed that there seemed to be no serious attempt at providing the social experience or entertainment experience that had been advertised and promised. We were continually told that the staff was short due to covid.
We were continually asked by the staff how we wanted something, food or service, then received what appeared to be whatever they had available. We paid for a luxury cruise but received a very ordinary experience. There was limited, if any, entertainment, the personal service was non-existent, we paid for a butler and specific requests to be fulfilled and did not receive it. The service was overly solicitous, but unhelpful. we and many other passengers commented on the lack of language ability of the inexperienced staff, misunderstandings were common.
Clearly Regent Cruises agreed because they offered all passengers a 50% discount on a future cruise to make up for everything that was lacking, however having paid top dollar we think a refund is in order rather than being given a limited sales incentive.