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Disney Magic Review

4.5 / 5.0
Editor Rating
484 reviews
13 Awards

Horrible embarkation

Review for Disney Magic to Transatlantic
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

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Sail Date: May 2022

We did the back to back Transatlantic and Mediterranean cruise this May. We arrived at our scheduled port time and there was approximately a one quarter mile long line outside of the terminal in the Florida sun. It took an hour and a half to enter the terminal and then an hour and twenty minutes to get our COVID test and to get registered. We finally boarded the ship 3 hours later. During the cruise guest services had mainly “earning my ears” employees with no adequate backup. We went three times to ask about the need for COVID testing at the individual ports and were give a different incorrect answer each time. On arriving at Barcelona, we were supposed to disembark, go through customs, get a COVID test and re-board the ship. We met at 9am and sat in the D Lounge for an hour, waited for another hour to get our COVID test and then another hour to register and re-board. There were about 300 of us doing this and the people waiting outside to board did not even enter the terminal when we finished at noon. For flying home Disney was no help with COVID testing to return to the USA. They simply gave us the names and addresses of labs in Barcelona. Since our last day was a sea day and we had an early flight the next morning, this added considerably to our stress. Luckily me made our flight.

The food on the ship was better on a recent Carnival cruise that we did for 1/4 of the cost. Internet, which I needed for work, was very expensive and so slow that I was not even able to check email 90% of the time. I had to do my work while in port when I was able to get cell service. Cellular at Sea worked well, but did not have data, only voice and texts. As usual staff friendliness was top notch and the Broadway shows were by far the best of any cruise line, with Norwegian a close second. Shore excursions were good, however they booked too many guests for each tour guide, especially considering the price of the tours. Our dining servers and stateroom host were excellent. Due to the above and the high cost of Disney cruises, this was our 9th and last Disney cruise.

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