Have cruised 5 times with Celebrity .
Jan 16 we booked a back to back cruise, from Ft Lauderdale, party of 6, 3 cabins. Myself and wife, tested covid positive, my four sons, negative , but we all had to get off and lost our second week of cruising.
We were offered a 4 days stay in a hotel (3 rooms $ 350 per night. and $ 100 per day for food each) As soon as we checked in, ( Atlantic hotel Ft Ldle) we asked for a written estimate, totaling $ 5254,38. which we sent, as told, to Celebrity Engagement Center. Got 3 standard replies, telling us to send the receipts, even, one time they changed my name!!! Tried to call the Engagement Center, from overseas long distance ( We live in Chile) and were put on hold over 30 minutes!!!