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Viking Venus Review

5.0 / 5.0
Editor Rating
68 reviews

Cruise Was Great - Afterward...Not So Much

Review for Viking Venus to Europe
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Gumby07
10+ Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Apr 2022
Cabin: Penthouse Veranda Stateroom

This story is not life or death…just interesting.

My wife and I recently returned from the British Isles Explorer. It was great and I'd give the cruise itself 5 stars, but there were 2 issues with billing. On the night before disembarkation, we got our final invoice which clearly stated we had a net credit of $209 due to the cancellation of a tour. None of the 4 Viking Customer Service representatives I’ve spoken to over the past 6 weeks had an answer.

Finally, after 6 weeks, we received a check for the $209 credit…but still not one word from Viking. Never any update from any of the 4 Customer Service representatives I spoke with or 3 departments I sent emails. Not even “the check’s in the mail”.

Cabin Review

Penthouse Veranda Stateroom

1 Helpful Vote
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