Our first pandemic-era cruise. We have numerous past cruises with Seabourn, and this cruise experience ranks at the bottom.
First, why would a complete novice stewardess, someone who had four days of experience under her belt, be assigned to service a Penthouse Suite? Should not you most experienced personnel take care of your higher-paying guests? Bad enough we had to participate in her training by continuing to remind her of what needed to be done. Her trainer did not see to it that things were done right or well. Very poor communication that requests were being channeled or in-process.
Second, perhaps it was the masks, but personnel rarely gave personal greetings. Perhaps they really could not tell who was who under the mask. The wait staff failed to remember our previous requests. Maybe all of this is a sign that the new staff were overwhelmed with mastering basic tasks and did not have the capacity to remember anything more than the basics.