The ship is very, very tired and in need of a major overhaul. Rust all over the place especially at the balconies. Itinerary changed 3 times before we sailed. Even RCCL survey at the end of the cruise wanted us to review a port we did not even go too. My Time Diners had to wait over 2 hours to be seated. Food was very inconsistent and way below RCCL standards. Some venues were not open for diner IE Izumi. Mold around our suite bathtub. The internet package “VOOM, the fastest cruise wifi” should be named “Sloth, the slowest and most inconsistent wifi on the sea”. Even the staff trying to help others stated it very bad. Old Dial-up is way better.
On the day of Embarkation in Miami signage was so bad at the Port that several experienced cruisers couples (Diamond and above) got on the wrong ship. Terminal A vs G.
We got tired of explaining to new cruisers that is NOT normal. For the first time we were embarrassed to say we were Diamond Plus members. New cruisers would look at us and think, ”Why would anyone come back?". This ship is a total mess.