Our room smelled like smoke, and we contacted Pande our stateroom attendant three different days of the five day cruise. The burgers and pizza was fine but the FINE restaurant food was total joke. People dressing up for food that’s like the western sizzler…please. Definitely not up scale at all. If your in to quantity of food it’s your cruise but if you want quality… this is definitely not it. I guess I should have know being called carnival. It is a carnival.
Our day in Costa del maya, we were scammed by a affiliated excursion company that took carnivals card and carnival did nothing about it but refer me to an email address.
When you call carnival you can speak with anyone about a complaint. You can call and speak with someone about booking, payment, changes, …..everything except customer service with a COMPLAINT! COVID HAS SHUT DOWN THAT DEPARTMENT….Conveniently!