While the crew were kind and gracious, this simply could not make up for the lack of functional air conditioning for DAYS on end and the fact that the ship was absolutely packed so there was no relief from the sweltered overcrowding.
I am from Arizona - so I was looking forward to a COOL, ocean vacation. This simply did not happen with this ship. Moreover, due to the number of people on board, there was no where to move me to in order to reduce the heat. I immediately noticed the heat when I got on board. I asked my cabin steward about it right away. He said there was an issue, but it was getting fixed while we were in port such that it should be better by the time we left. When I came into my room that evening though, it was not better. So, I went to stand in line at customer service (1.5 hours). They said they would send someone to the room - no one came. The next morning I went again to customer service - another promise of sending someone.... AGAIN no one came. By the way, when they say they are sending someone, they also ask if you are going back to the room to wait... so once again, HOURS of wasted time on our vacation. That afternoon, someone came by and checked, by that time we had it down to 77 at 80 percent humidity (it was hotter at night when we tried to sleep). I asked if he was the repair guy and he seemed surprised... he said he was just doing routine checking of temps and the front desk did not send him specifically to our room. I asked if the repair guy was going to be sent. He said he would report the issue... That night... still not cool... so back in line for customer service for the third time... This time a customer service agent came with me directly... she said she would need to "substantiate" the issue but would send a bottle of champagne for our two day inconvenience. I told her I didn't drink and simply wanted a room with good air conditioning. She responded that there was no where to move us and offered an internet package that I didn't want, but my son jumped up and down about. By the way, the internet package was the bottom rung package that only allows access to Facebook, Snapchat and a few other social media options - no real internet. I never could get it working on my phone and on my son's it was S L O W. On the second night, we came back to a fan. I woke up the next morning to a post card asking whether or not the problem was fixed and that I should contact customer service about the issue... So back to customer service I went for another long wait... Here I found a bunch of other folks also complaining about the heat. I told them it was still hot, but seemed to be hottest at night... In response, they would send people to check the temperature at around 9:30am for the next two days ... exactly when I said it was coolest... At these times, it was "within their operational parameters" (whatever that means). Then I would get more postcards to wait in more lines at customer service to tell them "how it was going". It became apparent to me that they were never going to actually fix the problem and if it was to be fixed it was going to be due to me having to give up my entire vacation waiting in line at customer service. One time they called my son in the room who told them the temperature was fine (teenager), but that his mom was pretty upset... They sent him chocolate covered strawberries... So basically, while my kid got some freebees, I got a vacation of waiting in lines - lines for customer service, lines for food (it was so overcrowded that I spent an hour in line for pizza one day and 50 minutes for the Asian grill on another day), and lines to get off the ship (an hour and a half in the atrium once we had been told to be out of our staterooms, but couldn't get off the ship yet and everywhere else was PACKED due to everyone being out of their staterooms and the ship being overcrowded).
And when I say overcrowded... I mean OVERCROWDED. It was not at all uncommon to wait for an elevator and have it open to ten people inside with not an extra square foot of space to offer to put another body in. To get off the ship we finally had to resort to riding the elevator up in order to go down because every elevator that came by in the down direction was full of people with bags.