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Pride of America Review

4.5 / 5.0
2,372 reviews

Worst cruise I've ever been on

Review for Hawaii Cruise on Pride of America
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JessicaLL411
2-5 Cruises • Age 40s

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Sail Date: May 2022
Traveled with children

We had issues from Day 1. We were on Pride of America. They announced that staterooms were ready on our floor; we went to our stateroom to find that housekeeping had given up on our room - it was a complete mess and when our son used the toilet, it overflowed and would not stop. They did move us to another room (did that right!). But then it became clear that the ship was completely understaffed; room stewards were seen making up tables in restaurants on the same day as working in a bar - how many shifts/jobs did these poor people have to work? They were also completely undertrained for the tasks they were assigned. The service was incredibly slow in both the Skyline dining room and the Cadillac Diner, and although the buffet was fantastic, the rest of the food left much to be desired. Most of the restaurants on the ship were closed. The splash academy was closed for most of the trip; although we were supposed to get a $100 credit for the Arcade, they deactivated our son's card and then tried to charge us for the Arcade charges - there was also no way to know how much we had spent in the Arcade unless we went to Guest Services to check the total. Although there were a number of bars on the ship, hours were strange and we often had to wander to find an open bar just to get water. We missed out on one of our ports due to high surf making it impossible to tender - understandable, but then there were very few activities added to the already slim activity list for the day. My family ended up contracting COVID on our cruise - despite numerous hours on multiple days on the phone with Norwegian, no one would assist us with changing our flights home to accommodate our extended stay due to mandatory isolation. They even gave the hotel the wrong dates for our mandatory isolation so we will have to isolate longer than necessary which will cause us to lose work. They sent a post-cruise survey, which I took the time to answer only to get a response that they are not monitoring survey responses at this time. This was hands down our worst cruise experience and my worst customer service experience. This didn't even include the issues my parents had.

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