We took this cruise to celebrate our 50th wedding anniversary. We had also booked 4 shore excursions and were very much looking forward to these events but the booking went from bad to worse. From the time we booked and paid in full for the trip, we received at least 4 itinerary changes due to a supposed technical issue with the ship engines that would not allow the ship to operate at full speed. To that end, while were waiting to board our flight to Seatle, our carryon's tagged for Princess Cruises, a gentleman asked us what boat we were going to be on. When we told him it was the Crown Princess, he related to us that he had just gotten off that ship for the same Alaska cruise and would never take that ship again. We were only refunded 1 of our excursions in full. The other cancellations were covered by onboard credits which were not fully used. We were told that the remaining credit would be sent to us by check but we are still waiting for that refund. So back to the onboard experience... Food was terrible!! The menu variety in the buffet was abysmal and most items were not identified with any signage so you had to ask what they were serving. All the soups were watered-down puree's and the small individual cups of food items were both unidentified, unappetizing and looked like the leftovers from the restaurants. The restaurants were nice but the menu's were somewhat limited and the portions were small. Getting reservations was difficult because you had to do everything on their smartphone app. The only complement I can make is that the staff were very friendly and helpful. Most of the entertainment on board was campy and juvenile. The magic-comedy show was so bad that my wife fell asleep during the show. I will not cruise with Princess Cruise Line ever again.
The cabins were nice but the bed was very uncomfortable. It was like a combination between a water bed and a bean bag chair.