Embarkation was very smooth and quick. The first night in our cabin we experienced excessive vibration from the propellers. We went to dinner the next night and also bingo. Both rooms vibrated the same as our room. We complained to the front desk and they moved us but only after repeated calls to bug them during a 3 hour period. We were told it was maintenence issues but we googled it and found Crown Princess has had propeller problems dating back to 2001. You would think during all the down time during covid they would have made sure all their ships were in tip top shape for when everything opened back up. They took Ketchikan off our roster and gave us a 100 dollar each credit on our shipboard account. We went to Icy Straits instead. We only had 3 hours there and it was nicer than we anticipated but was no match for Ketchikan. This was our third alaska cruise. In the Horizon Cafe usually the waiters would come around for your drink order. Not this time. We waited until we both went through the buffet line and if they didn't come around one of us went out to the bar on deck to get our own. Just people walking around trying to find used dishes to pick up. We heard our cruise only had 1400 people.Breakfast was supposed to be served during a certain time and we went through the line and got up to go get another pastry only to find they closed 15 minutes early. We were told we were going to be getting to Victoria at 815 instead of 7. We started pulling into Port at 815 and they didn't let us off until 840. We then had to get in line to take a bus into town. They told us the last bus we could take back to the ship would be 1045. Once we got into town it was 940. We only had an hour. Luckily our favorite place was only a couple of blocks away but only had time for a couple of drinks. So our 4 hour time in Victoria got cut to basically 1 hour. We were late due to the ships problems as we had to slow down the pace. The 100 each credit we received is not enough. The room stewards tried their best. Our first room had no body wash and when I asked he gave me a small tube instead of just filling the container in the shower. I didn't understand that but whatever. The workers are either inexperienced or just not on their game yet being just the second cruise in. The mini suites only come with one remote control for 2 tvs. Makes it a challenge to have 2 people channel surfing on separate tvs. We were not going to let our slow crippled boat ruin our vacation. We put it out of our minds and made the best of it. I really don't think that this boat will make the rest of the season and then it is due to go on 14 day cruises to Hawaii. My advice to the future cruisers on The Crown (we have dubbed it Clown Princess)is good luck!!