At one of those treacly self-congratulatory events the ship hosts for its loyal repeat customers, the cruise director raised her glass of champagne for a toast. Hardly anyone in the room raised theirs. Not because they were rude. They did not have drinks. They’d been seated for more than half an hour, and had yet to be served anything.
This pretty much sums up our trip. The Seabourn leaders seem to be delusional. They speak platitudes and take bows for providing their legendary “signature service,” but in reality their passengers aren’t receiving anything of the sort. On our trip it was common to place an order and never have your drink, meal or service delivered. Never. Or you might receive something completely wrong.
The ship appeared understaffed or unprepared. For example, before you arrive you’re asked a series of questions about how you want your stateroom prepared. This is pretty basic, like whether your want twin beds or one large bed. Not a single thing on our list was done correctly. And our fridge was off and the TV was broken. When we reported this to guest services, the response was “no, it’s not.”
Room was not prepared properly. No steward assigned. Fridge was off and TV was broken.
Awful location. San Pedro surrounded by cargo ships and mountains of shipping containers. Our driver could not get to the ship because all the exits were blocked by trucks waiting to deliver their loads. Seabourn claims that its smaller ships can get into ports close to the action. That was not the case in Los Angeles.