We have been cruising for a long time and we were really excited to try NCL, but it was quite disappointing, considering how much we paid and in comparation with other cruises.
To start explaining, they keep adding service charges for EVERYTHING, and the day before leaving we found out that they were also charging a room service charge: $16 per person, PER DAY. Considering how much we paid for the cabin, you would expect this to be included. They were really cheeky with “service charges” during the cruise, including whatever they please in this category and charging it directly to the account. They also made mistakes with different charges and they had to amend different times, so we felt we needed to keep an eye constantly after different mistakes. Even a few days after we booked the cruise, they cancelled it a day later for no explicable reason except for an 'error' on their part. That, as you can imagine caused us a huge deal of stress. It took us several hours on the phone to fix it. That was already a red flag
In regards to the destinations, and excursions, we were really excited about going to Maui and they changed in the last minute. The excursions were really expensive and most of the times the places we were meant to see in the excursion were changed and we received no information about it prior the excursion.