We have taken several Viking Cruises, both river and ocean. For this trip we booked one of the explorer suites, quite pricey and our best friends booked another of the explorer suites. Check in was awful as the staff could not make the card processor work despite several managers trying to help. No one to explain COVID instructions prior to boarding. We were told the explorer suites were available for access first however we were not given that availability. First night when we went to dinner with our friends they seated us at the table adjacent to the kitchen entry. Mind you we were staying in the most expensive rooms on the ship. When ordering a cosmopolitan drink and asking for Tito’s vodka the waiter had no idea what I meant. When attempting to use the swimming pool the next day for some reason they kept the ceiling open, granted it was in the low 60s, too cold the ceiling should have been closed. Next day we are told the stop in Santa Barbara had been cancelled, no reason given. Tour to San Diego safari was poorly organized, tour guide on bus knew nothing of the park, was a substitute. We were just dropped off there left on our own tram access around the park not explained. This tour was a additional $150 charge to boot. Next stop San Francisco and the bus we’re assigned to never shows up, just kept waiting without the courtesy of an explanation, finally jam us all into a bus and some people could not sit with their spouses. That afternoon when going for “tea” they had no tea sandwiches, pastry etc. waited about 30 minutes for a skimpy plate of sandwiches. Ordered my cosmopolitan and one of our friends wanted one also, after a very long wait the drinks arrived but the glasses were only half full. When I asked the waiter why he explained that my previous drinks must have been in different glasses as the drink we received were correct. It was clearly obvious the bartender mixed one drink and poured it into the two glasses, instead of replacing them we were left astounded at the explanation. Not enough staff to clear “tea” plates, guests getting up to put the used glasses etc on a empty table. Wait staff constantly not attentive, coffee served but no creamer, sometimes have to ask for silverware. Almost never were the salt and or pepper in the shakers, you might get one but not both. More bus problems next stop. When leaving we were left standing in line for 35 minutes waiting for our bus. When the bus finally arrived it took us to the airport hotel where we were to wait for our flight. No staff on bus so when we arrive the whole bus is trying to bring their luggage to the second floor in small elevators, similar to a cattle call. Later staff explains that there were three busses and only two reps, sorry about luggage they could have been checked downstairs instead of lugging them in elevator. I cant blame choppy sea on Viking but I can tell you I’ll look elsewhere for my next cruise. For almost 20k not a happy camper, btw the 20 k did not include airfare. There was more but you get the idea.
Response from VikingS, Community Team
Very nice living room, spacious bedroom and very large bathroom with tub and tv part of the mirror. Since the suite was first rooms on front of the boat (we could see where we were going) we were told at night we needed to keep all the curtains closed so no viewing the ocean at night.