Valiant Lady Review

4.5 / 5.0
311 reviews

Emperor's New Clothes - Too Much Focus on Trying to Be Different Instead of Delivering A Great Experience -

Review for Europe Cruise on Valiant Lady
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gerbull001
First Time Cruiser • Age 40s

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Sail Date: May 2022

We chose this cruise as it was in the right month and took in some ports we wanted to explore.

I love trying new things and admire companies that reinvent service offerings with a view and objective to improving customer experience.

90% of the experience onboard felt very 'different' to a traditional cruise offering but to the detriment of the service delivered. The focus should be completely on the customer not on 'how can we do that differently' for doing it differently sake.

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